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Shipping, import duties and other charges
- I ship worldwide, and offer Combine Shipping.
The total Shipping& Handling (S&H) charge depends on the total weight, size and fragility of the Items, and, of course, the Country you living.
- The sending of a parcel to a country within and outside the EU will standard be insured to a value of maximum 50 euro. The risk for loss or serious damage lies at the purchaser.
It is possible to insure your parcel (almost) entirely against extra costs. Please contact sales@mineralsandrocks.eu for further information.
- Buyer pays all shipping, handling (S&H) cost, including insurance.
- International shipping outside the European Union (EU); please email sales@mineralsandrocks.eu for the S&H cost.
- All orders are shipped out within 5 business days after payment is received.
- Duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
- International shipment outside the European Union (EU); if your package is not delivered within the expected time frame, please check with customs.
Your package may be held there for tax payment.
Warranty/Return Policy
- Happy customers make me happy; please carefully examine the photos, description, and specimen size before purchasing.
If you wish I can send you a set extra pictures.
- All items are professionally and carefully packaged, regardless of value or size; every item you purchase will be packaged using only the highest standards.
- Please examine your product when you receipt the item. If your Item arrives damaged, please contact us and we will try to resolve everything at your convenience.
But Damage On Arrival (DOA) should be reported within 1 business day from the delivery date, no exceptions.
- In order to return your order you should contact us via or e-mail, otherwise it will not be authorized and no refund or credit will be posted. All refunds are processed within 2 weeks from the date when it was received back.
- I guarantee money back guarantee;
if you are not happy with your purchase for any reason sends back the item within 5 business days in its original condition (free from scratches, blemishes or marks).
You will receive a refund, less a 20% restocking fee and less all applicable shipping and handling costs.
Buyer is responsible for all (first and return) shipping charges.
All retuned Items must be send back in original packaging accompanied with packing slip.
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