MINERALS AND ROCKS

Complaints

Complaints

Dispute mediation

We encourage you to notify us of complaints by sending an email to sales@mineralsandrocks.
If this does not lead to a solution, it is possible for EU consumers possible to submit complaints using the ODR platform of the European Commission.
This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform.

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